Most chatbots guess. Mine retrieves the exact passage from your own documents, then answers from it, and shows the source. Here's the whole thing, live and step by step.
The question hits the RAG core, which pulls from your docs and asks GPT or Claude, then answers only from what it found.
It detects the intent and entities behind the query, is this about shipping, returns, or a specific product?
It embeds the query and retrieves the top passages from your data, each with a relevance score.
It reranks the results, locks onto the best source, and ignores the rest, using GPT-4o or Claude.
It streams an answer built only from what it found, cites every source, and shows a grounding score, or says "I don't know".
If your customers ask about products, orders, policies, or how things work, a grounded chatbot handles it 24/7.
Sizing, order status, shipping, and returns, answered from your store's own data.
Deflect the repetitive tickets automatically and free your team for the hard ones.
Turn manuals, FAQs, and policies into instant, accurate answers with sources.
Answer common questions, capture leads, and point people to the next step.
Grounded answers with sources. Every reply traces back to your real content.
On-brand, mobile-first widget. Looks like part of your site, feels great on phones.
Human handoff. When it's unsure, it escalates instead of bluffing.
Trained on your data. Docs, FAQs, products, policies, your knowledge, searchable.
Fast launch. Most starter builds go live in 3–7 days.
Yours to keep. Clean, documented, and easy to update as you grow.
A focused, grounded chatbot for one site is usually a matter of days, not months most of the work is organising your content well, not the AI itself. Most starter builds launch in 3–7 days.
Yes, the bot answers from your documents, FAQs, products, and policies. If it's not written down yet, I help you organise it. The clearer your content, the better the answers.
The best current models, OpenAI's GPT and Anthropic's Claude, wrapped around your data with RAG (retrieval-augmented generation) so they answer for your business specifically.
Absolutely. It can answer about sizing, orders, shipping, and returns from your store's own information, and live on your storefront on every page.
It says "I don't know" and hands off to a human (or captures the email) instead of inventing an answer. That's what keeps customers trusting it.
It depends on your data and integrations. A custom RAG assistant typically runs from a few hundred to a few thousand dollars, see the full cost breakdown, or email me for a real quote.